Refund & Return

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Return and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Unless the items are defective, customers will be responsible for paying the return shipping costs. However, in the event of defective items, customers must notify us within 48 hours of delivery otherwise the claim will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In case the item was acquired using the Free Shipping option, the refund amount will be reduced by the initial shipping cost. Additionally, if items are returned without the original box or show signs of use, we retain the authority to impose a restoration fee ranging from 10% to 100%.

To start a return, you can contact us at italx.brand@gmail.com.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not issue the refund if:

You do not contact us within 48 hours in case of damaged or defective product.

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.